Standard operating procedures regarding order cancellations, product returns, and financial refunds for Click Healthcare.
Orders once placed can only be cancelled within 4 hours of the order confirmation or before the stock is dispatched from our warehouse, whichever is earlier.
Important Note:
Once the goods have been handed over to the transport agency/courier, no cancellations will be entertained.
Due to the sensitive nature of pharmaceutical products and storage requirements, we do not accept returns for "Slow Moving" items or stock ordered in excess by the partner.
Returns are only processed in cases of verified manufacturing defects, short-expiry products (less than 6 months), or incorrect item delivery.
Any breakage or shortage must be reported within 48 hours of delivery. To process a claim, the partner must provide:
Step 1
Unboxing Video
Step 2
Invoice Copy
Step 3
LR Copy
Approved refunds will be processed via Credit Note which can be adjusted in the subsequent order. Cash/Bank refunds are only initiated if the company is unable to fulfill the order within 15 working days.
For any billing or refund related queries, please contact our accounts desk.
Accounts Support